Rayne Water Solutions of Houston Team,

I wanted to share with you my recent post and high-recommendation to all of the Coles Crossing/Cypress area Nextdoor Neighbors and Neighborhoods letting them know that Rayne is here and is way better than (Other Company Name) and their horrible, destruction, deceptive practices! If you are on Nextdoor, you can read it there:

Otherwise, here’s a copy and paste of what I wrote:

Over 10 years ago when we moved in we opted for a Rayne water filtration and softening system for our whole home as well as under the sink simply due to the reports of how harsh the Cypress/Coles Crossing water was. At the beginning, maintenance was fine through Rayne and about 2 years in, we get a call from (Other Company Name) stating that Rayne was out of business and that they could now assist us with service and maintenance on our Rayne system. Long story short, that was incorrect as Rayne, the company, was and is still alive….the local authorized agent changed and (Other Company Name) took the opportunity to say that Rayne was out of business instead of saying the original agent was no longer handling things.

We had (Other Company Name) come out and do the maintenance on our whole home filter system and then eventually the under the sink filters. This is exactly when everything changed. We no longer felt that the water was as “soft” was it was the day we had the system installed. We also noticed, over time, that we were getting iron stains in toilet tanks and toilets. We even had service calls where we had them come back just to help us get the quality of our water settings on our system back. They told us that they did what they could and of course were more than willing to talk about options (read: replace the unit and get their system).

Fast forward to about two years ago when I got fed up with the investment we made not paying off and started to contact the Rayne manufacture directly. As I searched for their information I ran across the contact information for Rayne Water Solutions of Houston: http://rayneofhouston.com/ and quickly learned about the legal actions and facts that the original Rayne customers were supposed to be transferred to this agent for maintenance and warranty service.

As of today, my water is FINALLY back to where it used to be and I’ve had to pay for all of (Other Company Name)’s mishandling of my maintenance. At a minimum, they:

– Broke the gearing in my whole home water filer system during one of the maintenance cycles they did which had to be replaced

– The media guard filter was installed broken in half and hence was not working properly to extract the iron – hence the red stains

– Because the media guard filter was broken in half, when the unit was being sealed up, it was forced to close, compromising the seal between the hard and soft water, hence, our water supply was NEVER being free of hard water contaminants

– Under the sink system was compromising the Rayne warrant due to cobbled together (Other Company Name) parts – had to get majority of system replaced to get back in spec

Basically, up until recently, our system – our investment in having a water filtration system for our whole home – has only worked the way it was supposed to for about 2-3 years out of the 10+ years we’ve had all because we had the WRONG people providing maintenance on it!

If you own a Rayne whole home and/or under the sink filtration system, I’d highly recommend contacting Rayne of Houston at 713-499-9830 or service@rayneofhouston.com to get things correctly handled.

I am so happy that we can once again enjoy what we paid for and what we expect from our water filtration system!
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I just thought I’d share….feel free to share with others so they know the issues and hardships we had to endure and deal with just to get our system back to normal!

Thank you guys so much! So happy I found you, again!
Paul